Join us for the third annual Finger Lakes Dialog on Relational Workplaces June 2-3, 2012 in the beautiful wine and waterfall country of upstate New York. We're making room at social events for guests (see below), so this could be an opportunity for an engaging and fun getaway for both of you.
This weekend workshop on an important driver of customer and employee satisfaction is sponsored by The McArdle Ramerman Center and the Relational Coordination Research Collaborative.
Incivility costs and CREW
At one national multi-site healthcare organization, the combined cost of absenteeism, formal grievances and turnover attributable to incivil behavior was calculated to be $285 per employee per year. And that’s just the most immediate human resource costs, before considering the consequences of lost productivity, error, waste and poor customer experience.
Linda Belton and her colleagues in the Veterans Health Administration took aim at this problem by creating a program called CREW (Civility, Respect and Engagement in the Workplace).
They demonstrated the feasibility and strong positive impact of a program to engage the staff members at 23 VHA facilities in creating facility-specific definitions of civil behavior, measuring it and implementing activities to reduce workplace incivility. This work was accomplished through active employee engagement: weekly workgroup level conversations facilitated by specially-trained local coordinators at each facility.
Now, you can bring the learning and effective techniques to your own work.
Join us!
We invite you to join us for a highly interactive workshop (maximum 20 participants) to learn more about workplace civility and the CREW program. You'll experience firsthand some of the specific interventions used in CREW and think about the potential applications of these concepts and tools in your organization, consulting projects or research.
This workshop will also give you an opportunity to experience the beautiful views, forest trails and vineyards of New York’s Finger Lakes region when the Dialog is not in session. It will be held at an artist’s private hillside home and studio in Montour Falls, NY and includes dinner at a famed Seneca Lake winery. See details on the right or click below for the brochure.
For costs and details for Dialog attendees, see the headings on the right or click here.
Bring a guest!
And if you like, you can bring a guest to social events. While you're engaged in the Dialog, that lucky person will be free to roam beautiful Finger Lakes wineries, waterfalls and parks, with plenty of time for touring and shopping in the quaint towns and villages in the area. For details on your guest's social events pass, click here.
You'll leave with practical new methods as well as new ways of thinking about teams, organizations, and leadership. Your guest will leave with great memories and a chance to meet some of your newest colleagues.
Download the brochure
The $645 registration fee includes lunch on site on Saturday and Sunday and dinner at a winery on Saturday evening. Space is limited; reservations will be accepted in the order in which they are received. The registration fee is non-refundable, but the registration may be transferred to another individual. To sign up and make payment online, please click here.
For a social-event-only pass for your guest(s) covering the lunches, wine-tasting/dinner and social hour the $85 fee is payable here.
For a brochure and mail-in application, please click here.
Or make your own mail-in form:
Please provide the information below and send it along with your check (payable to McArdle Ramerman Center) to:
Anthony Suchman, MD
McArdle Ramerman Center
693 East Avenue
Rochester, NY 14607
Needed information
- Name
- Title/organization
- Address
- Phone:
- Dietary restrictions
The workshop will take place from noon to 4 p.m. on Saturday, June 2 and 9:00—1:00 on Sunday, June 3.
The winery dinner will take place Saturday evening beginning at 7:30 pm.
The workshop site in Montour Falls is a half-hour drive from Ithaca and Elmira-Corning (the closest regional airports) and a 90-100 minute drive from Syracuse and Rochester (the closest major airports served by discount airlines). We will provide detailed driving and accommodation directions to registrants.
Linda Belton is the Director, Organizational Health of the Veterans Health Administration. She works nationally to promote and establish policies and programs geared to sustaining a healthy workplace, under the auspices of the National Center for Organization Development. Prior to her current position, Linda was Director, Veterans Integrated Service Network (VISN) 11 of the VHA, the Administrator of the Division of Care and Treatment Facilities in the Department of Health and Social Services for the State of Wisconsin, and vice-president of Mercy Medical Center in Oshkosh, Wisconsin.
Linda received her RN from the Jameson Memorial Hospital School of Nursing in New Castle, Pennsylvania, a BS in Psychology from the University of the State of New York and a MS in Nursing Administration from Columbia Pacific University. She has also completed the program for Senior Executives in State and Local Government at the John F. Kennedy School of Government, Harvard University. She is a Fellow in the American College of Healthcare Executives (FACHE) and a member of the Sigma Theta Tau International Honor Society and has received many honors including the 2005 Meritorious Presidential Rank Award, the 2001 Distinguished Executive Presidential Rank Award, the 1995 Distinguished Service Award—American Society of Public Administration and the 1989 Women in Government Award.
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Tony Suchman is a practicing physician, Clinical Professor of Medicine at the University of Rochester, and senior consultant and head of The McArdle Ramerman Center’s Healthcare Consultancy. Drawing upon diverse interests and experiences, his work focuses on improving human interaction and collaborative decision-making across all levels of healthcare – from the front lines of patient care to the executive suite and board room. His most recent book, Leading Change in Healthcare: transforming organizations using complexity, positive psychology and Relationship-centered Care, has just been published by Radcliffe Publishing. Dr. Suchman received his MD degree from Cornell University and an MA in Organizational Change from the University of Hertfordshire.
Click here for more details about him.
Local accommodations (not included in the registration fee) include luxury hotels, streamside cottages, Bed & Breakfasts (each with their own unique personality) or comfortable, inexpensive motels. We recommend:
- The Inn at Glenora Wine Cellars (luxury,16 miles away)
- Watkins Glen Harbor Hotel (luxury, 8 miles away)
- The Falls Motel (simple, clean and friendly, 3 miles away)
- The Herb Cottage (a simple, charming, organic B&B, 2.5 miles away)
- ‘Bout Time (a B&B with a beautiful lake view, 3.5 miles away)
- Catharine Cottages (individual streamside cabins, 3 miles away)
Other listings can be found on the Schuyler County Chamber of Commerce web site.
Please contact Tony Suchman at 585-325-1210, ext 302.