Jennifer Kaukeinen, RN, BS, MS-HSA  is a Senior Coach / Consultant. She has 25 years of experience in the clinical, operations, finance, human resources, and leadership spheres of healthcare. She brings a strong understanding of global issues, trends and perspectives, functioning well from the board level to front line, tactical team member support.

In her senior management roles in a regional healthcare system, Jennifer led the transformation of care provider culture from transactional to relationship-based approaches. The result was dramatically improved employee attitudes and engagement of critical teams for better patient outcomes. Patient satisfaction scores rose from single digits to nearly 80% over two years. Jennifer also applied Lean Sigma tools to streamline process and eliminate waste and costs for better financial performance.

Jennifer’s sensitivity to others makes her highly approachable. She recognizes the importance of spending extra time to put others at ease, providing a strong presence in her coaching and consulting that fosters trust, honesty and open communication.

Compassionately tough, Jennifer understands high standards and the need to inspire those around every leader to stretch their capacities. Her coaching style focuses on individual strengths, support of self-discovery through questions and noticing. As a result, her coachees achieve higher levels of otherwise untapped potential. Original, energetic, and often unconventional, Jennifer’s convictions and passion for excellence push her to question current paradigms. She encourages decision makers to take risks that propel people and organizations beyond the status quo.

Jennifer Kaukeinen holds a Master of Science, Health Systems Administration from Rochester Institute of Technology and a Bachelor of Science in Nursing from Nazareth College of Rochester. She has done post-graduate work in leadership coaching with the University of Rochester Warner Center / McArdle Ramerman Leadership Learning Collaborative.