We established The Healthcare Consultancy as a special division of McArdle Ramerman & Company to address the unique issues of healthcare executives and professionals and the systems in which they work.
Highly competitive businesses have long recognized that leadership and teaming skills—respectful partnering, open communication and trust—improve the bottom line. In healthcare, recent data indicate that a far more critical “bottom line”—clinical outcomes—can also benefit, along with satisfaction and retention of both patients and staff.
Few healthcare organizations make full use of two unique resources: staff members whose work is not just a job but also a calling, and patients who want to believe in their caregivers and be fiercely loyal. Don't squander these resources. Instead, let us help you to make effective use of them.
Results
Some of the proven results we've provided for clients have included better financial outcomes, enhanced change agility, conflict resolution and a top state quality ranking.
For more, click on the link below on the top photo on the right for a copy of our one-page brochure.
One Midwestern hospital made a top-to-bottom focus on the relational aspects of its day-to-day operations (clinical and administrative) using executive team coaching, management training, hiring and evaluation practices and ongoing reflection on work processes.
That hospital quickly achieved high levels of quality and patient satisfaction, low staff turnover. It has been attracting patients and physicians, and has been ahead of budget for the past five years. Savings in reduced turnover alone more than offset the cost of the program.
Leaders must understand that their staff members are not likely to treat patients and families respectfully or engage them as partners if they are feeling disrespected and powerless themselves. A “command and control” culture will not work; the process of partnership and shared decision-making must run true across every level of the organization.
Leaders who dismiss interpersonal process as “soft” are out of touch with evidence-based practice and put their organizational and personal success at risk.
Achieving a relational culture takes much more than just good intentions. It takes advanced interpersonal skills and self-management, skills that are outside the scope of traditional management programs.
These same skills are essential for organizational change and the successful implementation of strategy.
The Healthcare Consultancy at McArdle Ramerman & Company offers a talented team with a rich combination of clinical healthcare experience, solid business backgrounds and expertise in leadership, strategy and talent management.
We know how to partner with your leadership team. Together, we can create a program of skill and team building that will enable you to create a relational culture that can harness the full potential of your staff to improve patient outcomes and workplace satisfaction.
Anthony L. Suchman , MD, MA, FACP is a practicing physician and organizational consultant, and Clinical Professor of Medicine and Psychiatry at the University of Rochester. Click here for more details about his approach to healthcare systems resources and improving patient outcomes.
Jennifer Kaukeinen, RN, BS, MS-HSA is a Senior Coach / Consultant. She has 25 years of experience in the clinical, operations, finance, human resources, and leadership spheres of healthcare. She brings a strong understanding of global issues, trends and perspectives, functioning well from the board level to front line, tactical team member support. Click here for more of her background.
Join us for the annual Finger Lakes Dialog on Workplace Culture. It’s a weekend workshop in the beautiful wine and waterfall country of upstate New York sponsored by The McArdle Ramerman Center and the Relational Coordination Research Collaborative. Watch here for more news about our Summer, 2012 event.